Complaints & 8D

Use complaints to improve your processes, products or services and increase customer satisfaction and the competitiveness of your company.

E1NS Complaints & 8D

Structured and guided procedure in 8 process steps

The integration of the e1ns methodology into the product/system structure offers ideal conditions for systematically implementing and documenting complaints-relevant processes.

Structured and controlled procedure in 8 process steps (VDA: 8 dimensions) for the permanent elimination of complaints.
Provides traceable and analyzable documentation about the fault process.
Avoidance of repeated faults through sustainable implementation of corrective and preventive actions.

With e1ns, quality methods are networked so that hidden causes of complaints are discovered with help by the FMEA and findings on product/process improvements are included in requirement and specification analyses.

Your benefits

Why e1ns Complaints & 8D?

Comfortable action management incl. documentation

Within the system structure, actions are assigned to the affected element and transferred to the central action management for monitoring and control.
Verification documents in any form are stored with the action and are therefore also integrated into the system structure.
Revision statuses can be traced and versioned via the document management system.
Links within the action inform about revising documents within the e1ns methodological world (e.g. process FMEA, specifications, control plan etc.).

Consistent, current and easily available data

Via the portal of e1ns, all parties involved can quickly find and view the activities, information, changes and result documents relating to the complaint.
Verification document (8D Report) is up to date at the push of a button.
e1ns Complaints & 8D is a web application and therefore available without (local) installation. Employees from all areas of the company have easy access - even worldwide.

Individual requirements are considered

e1ns Complaints & 8D benefits from the e1ns method tool box.
The standard forms of the 8D Report and the reporting form are supplemented with additional columns or data as required - depending on the internal requirements of a company.
Data output can also be configured individually, depending on which documents are required for projects, customers or archiving.

Industries and Standards

Fulfillment of the highest quality standards according to VDA, ISO and more

e1ns Complaints & 8D supports the quality management system requirements of VDA, ISO 9001, IATF 16949, HACCP, ISO 13485, ISO 14971 and will be extended or adapted individually if required.

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